Job Summary:

Responsible for the efficient, profitable and safe operation of the service department.

Responsibilities:

• Maintain staffing at proper levels in relationship to current market

• Evaluate performance of service department against stated goals, budgets, customer reviews and competitors

• Ensure that all shop and field service work is performed in an efficient manner to the satisfaction of internal and external customers

• Perform periodic written evaluations for service technicians and staff as required

• Ensure that necessary shop tools and equipment are available and maintained in good working order

• Meet and exceed company goals as related to growth, efficiency, and safety

• Review salary and compensation plan for service personnel and make recommendations for changes as appropriate

• Prepare call reports, estimates and budgets as required

• Evaluate work in process for accuracy and efficiency

• Audit compliance of all federal, state and local regulations pertaining to the service department

• Schedule weekly customer visits jointly with PSRs and/or equipment sales representative

• Maintain good working relationship with other departments

• Maintain on-going self-improvement via self-study, company and factory provided programs

• Perform other tasks as requested by management

Education/Experience/Skills:

• High School diploma or GED and a minimum two years at Vocational or Technical School

• Experience in industry; preferably in the service area

• Proficient computer skills

• Excellent interpersonal and communication skills

• General knowledge of maintenance, repair, parts department functions, sales, and customer needs